Frequently asked questions

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Before Departure

Online check-in

For low-cost flights, online check-in (login/check-in) is free of charge and compulsory for certain airlines - Ryanair, Wizz Air, Easyjet. For online check-in, please visit the airline’s website, where the reservation number and the passenger’s name must be entered.
Failing this, the airline commits passengers to pay a surcharge.

Wizz Air

For Wizz Air flights, online check-in is free of charge, which is possible at the earliest 30 days, and at the latest 3 hours before flight departure, at the airline’s website. By clicking on the text “Check-in” in the top right hand corner of the webpage, please enter your reservation number and the passenger’s last name (without accents). Then you can proceed with the online check-in.
Airport check-in is also possible, available at an extra charge of HUF 3,000.

Ryanair

For Ryanair flights, online check-in is mandatory, which is possible at the earliest 7 days, and at the latest 2 hours before flight departure, at the airline’s website. Failing this, the airline commits passengers to pay a surcharge.

Easyjet

For Easyjet flights, online check-in is mandatory, which is possible at the earliest 30 days, and at the latest 2 hours before flight departure, at the airline’s website. Failing this, the airline commits passengers to pay a surcharge.

Jet2

For Jet2 flights, online check-in is free of charge, which is possible at the earliest 30 days, and at the latest 3 hours before flight departure, at the airline’s website. In the field “Manage My Booking”, please enter your reservation number and the passenger’s last name (without accents). Then you can proceed with the online check-in.
Airport check-in is also possible, available at an extra charge of HUF 3,000.

For airlines not listed above or for traditional airlines online check-in is not mandatory, you just may save time by it - in the case of not doing so, free of charge airport check-in is also available.
Online check-in cannot be performed in the case of airlines where this service is not yet available, and in respect of charter flights, or in cases where the flight concerned is operated by an airline that is other than the one that the air ticket was purchased from.

Rights of Air Passengers

Downloadable documents

Tickets Changes

From the aspect of ticket changes, there are significant differences in the rules relating to scheduled or discount (low-cost) airlines. In the case of scheduled flights generally the lowest fares cannot be changed (trip cancellation insurance can be concluded in this case) while higher classes may be changed for a certain amendment fee, and the most expensive ones (usually business class) may be changed free of charge. It is generally not possible to change the name on the ticket, only the date can be modified. At the majority of low-cost airlines name changes are possible in exchange for a certain charge. The date can be changed in each case subject to payment of a fixed, modification cost, and of the difference between the original and new ticket price.

It is very important, however - irrespective of the ticket we buy - that if the first phase of the ticket is not be used by the passenger, then the airline will automatically cancel the rest of the reservation (the onward or the return flight). If you have already started the journey - and the ticket conditions so allow - our office or the local representative of the airline concerned must be notified of any change to the return flight date at least 24 hours before to the original date. Otherwise the return flight will be lost.

Baggage Information

The weight of the aircraft baggage allowance is limited by the airlines in each case. This baggage allowance varies per airline and travel target, but this information is always indicated on the ticket as well. If the baggage weight exceeds the prescribed limit, baggage in excess of the permitted allowance is also allowed to be checked in by the airline to a certain extent and for a surcharge. The rate of the surcharge for baggage in excess of the permitted allowance can vary, but it generally amounts to min. EUR 4-5 / kg. Please make sure to place items that you may need at any time (e.g. medicinal products) in your hand luggage, because the checked-in baggage is taken away at check-in already, which can happen up to 2 hours prior to departure as well.

Your name and contact information should be indicated both on and inside the suitcase. A sticker printed specially for this purpose may also be obtained at the airport, but of course any label is suitable if it contains the necessary data. Since baggage is loaded quite energetically everywhere, fragile items are in no case recommended to be placed into your check-in baggage! Items that are permitted should rather be taken on board as hand luggage. In case of items that may only be carried as checked-in baggage, please check with your airline in advance the manner in which the airline agrees to carry such items.

If upon arrival you notice that your baggage has been damaged, immediately contact your airline representative still at the airport, and have a protocol recorded. The same applies if your baggage does not arrive at the final destination. At the airport, also baggage wrapping can be requested for certain a surcharge, which helps to keep the baggage intact, but what is even more important, it makes it impossible for any thefts during baggage handling to remain unnoticed.

In addition to the checked-in baggage also one piece of hand luggage can be taken on board, whose maximum permissible weight and dimensions also vary by airline. In general, hand luggage up to 10 kg in weight and 55x40x20 cm in dimensions is usually allowed (which fit in the overhead compartment or under our seat). In respect of the exact weight and size limitations please contact the relevant airline or our customer service.

Security Requirements

Downloadable documents

Rights and Legislation

Advice to International Passengers on Limitation of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the WARSAW CONVENTION may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the CONVENTION and (III) contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. For such passengers travelling by carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$10,000 or US$20,000. The names of carriers, parties to such special contract, are available at all ticket offices of such carriers and may be examined on request.

Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the WARSAW CONVENTION or such special contracts of carriers. For further information please consult your airline or insurance company representative. Note: The limit of liability of US$75,000 above is inclusive of legal fees and costs except that in the case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per passenger for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline’s baggage liability to be at least US$3,000.00 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Notice of Government imposed Taxes, Fees and Charges

The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the “TAX/ FEE/CHARGE” box(es) of this ticket. You may also be required to pay taxes or fees or charges not already collected. The following notice does not apply to tickets sold in the United States for transportation originating in the United States.

Denied Boarding by Overbooking

In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of non-availability of seats caused by overbooking. Details of these plans are available at the airlines’ offices.

Check-in Times

The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, as advised by your carrier, or in the airline’s timetable, are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases.

Dangerous Goods in Passengers’ Baggage

For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Restricted articles include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Baggage Categories

Passengers are usually permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance. Cabin Baggage: Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. For more information please visit the following website on the Internet: http://www.iata.org/bags.